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In the file: Chaos & collaboration, balancing creativity with stakeholder visibility

What does it mean to be the “world’s most customer-centric healthcare company”? At Bupa, it means a commitment to excellent customer experience - through great service and value, and frictionless access. And it means twice as many eyes are watching the design team.

Experience design is at the heart of everything Bupa does, but in a complex business with so many people, ideas and projects on the go, the design team has a job on its hands keeping everyone on the same page.

In this session, Finlay Thornburn, Becky Colley and Henry Baker from the Bupa design team demonstrate how they use Figma to “collaborate in the chaos” to balance creativity with stakeholder visibility.

Mar 16, 2023 12:00 PM in London